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Senior Support Technician (INTERNAL ONLY)

Technical Services

Location:  Lincoln
Salary:   From £28,331 per annum
This is a full time post of 37 hours per week
Closing Date:   Sunday 18 August 2019
Interview Date:   Thursday 05 September 2019
Reference:  CS4029

The ICT department has a vacancy for a Senior Support Technician to replace one of its existing roles, within the AV & Operations team.

The post holder is expected to have a good understanding across a broad range of ICT disciplines and will actively contribute to the day-to-day delivery and support of a broad range of ICT Services to University users.

Providing an excellent experience for both staff and students the role holder will work closely with the Service Desk and a number of service-specific areas within ICT to rollout, maintain, resolve issues and support users in the use of a very wide-ranging and exciting set of ICT services.

This team is responsible for the smooth running of all ICT operations and also contributing to ongoing continual service improvement

Key Knowledge & Skills

Previous experience and knowledge of Audiovisual technologies.

Previous experience and knowledge of PC's, MAC's and mobile devices.

Previous experience and knowledge of Operating systems and associated software.

Excellent customer service skills and customer focus.

Problem Management and troubleshooting.

Experience of developing and maintaining good working relationships.

Experience of engaging with stakeholders at all levels of the University.

Experience of engaging with third party suppliers, manufacturers, and external visitors.

The post is being made available to internal candidates only in support of our commitment to developing staff by providing opportunities for internal movement and promotion. Therefore we actively encourage applications from all staff across the University with the relevant skills and experience.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Tier 2.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

We are an equal opportunities employer and welcome applications from all sections of the community.