Do you enjoy helping people, solving problems, and making processes easier to navigate? The University of Lincoln is building a new Shared Services function within Digital Services, and we’re looking for enthusiastic colleagues to join us as Assistant Shared Service Analysts.

This is an exciting opportunity to be part of a team that will transform how staff and students experience the University’s services. You’ll be at the front line of support, assessing user requests, signposting to self-help resources, and providing clear, professional advice. Your role will be vital in ensuring that our community receives a smooth, efficient, and positive service experience.

Working across a broad range of service management disciplines, you’ll gain exposure to digital tools, service operations, and data administration. You’ll develop your skills in diagnosing and resolving issues, monitoring service levels, and contributing to continual improvement. As part of a collaborative team, you’ll build strong relationships with colleagues and stakeholders, while learning from experienced professionals in a supportive environment.

We’re looking for individuals who are:

• Positive and open communicators, able to explain technical concepts clearly.
• Organised and methodical, with a rational approach to problem-solving.
• Team players who can also plan and manage their own workload.
• Committed to delivering excellent customer service and keen to develop their skills.

In return, you’ll have the chance to grow your career gaining valuable experience in service management, and contribute to a new function that will make a real difference to staff and students across the University.

If you’re motivated by the idea of helping others, learning new skills, and being part of a team that’s shaping the future of service delivery at Lincoln, we’d love to hear from you.

In support of our commitment to developing colleagues by providing opportunities for internal movement and promotion, applications for this opportunity will only be accepted from people who are currently employed by the University of Lincoln, our current students, and any currently engaged agency workers who have been with us for more than 12 weeks. We actively encourage applications from all colleagues across the University with the relevant skills and experience. 

Closing Date: 15 May 2026

Department: Internal Only Vacancies

Salary: £24,685 per annum
Please note, this post is permanent and full-time at 37 hours per week.